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  • Customers like
    • Fabric2
    • Quality1
    • Price1
  • Customers don't like
    • Customer service1
    • Sofa quality1
    • Lack of comfort1
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  • May 01
  • Furniture and Decor
  • Positive Experience
  • 160

My husband and I just purchased about 9 months ago a sectional sofa, and love it. It's the best sofa we have ever purchased! We had looked at other brands before deciding on craft master such as Ashley and rooms to go and you could tell there was no quality in there product. We enjoyed being able to pick our own fabrics and design it the way that would fit in our room. This purchase has been one... Read more

Was this review helpful? 1 0

  • Apr 24
  • Furniture and Decor
  • Positive Experience
  • 94

We are absolutely thrilled with the product of Craftmaster that we purchased. Loved the fabric selections I got to choose from as well as the wonderful quality of the product once I received. The seating is definitely top quality and really comfortable. I loved the paula deen merchandise as well and we are considering purchasing one of those for our den. I love Paula's seat cushions too as they... Read more

Was this review helpful? 1 0

bought two matching chairs and sofa. guts in one chair missing. rose brothers furniture said chairs made in china and company would fix.....have been without chair now for 11 weeks....lies and excuses ongoing....manufacturing is done in china. Add comment

  • Feb 12
  • Furniture and Decor
  • Des Moines, Iowa
  • Sofa
  • 652

I bought a Craftmaster sofa from Homemakers in DesMoines IowA. When it was delivered I was not happy with the quality of the sewing on the cushions. They looked puckered on the front seam which caused puckering down the front of the cushions. I voiced my concern but was reassured it was probably caused by shipping. When it wasnt better in a month Homemakers sent out someone to look at the... Read more

Was this review helpful? 1 3

Purchased a custom made sofa, chair and ottoman at great expense from Craftmaster Furniture located in Taylorsville, North Carolina. While the fabric was excellent, you could see the staples that attached it to the oak wood around the sofa. The springs in the sofa were broken down in 3 years. I sat down and wrote to the company. I never received any response. Nada. Nothing. Not even a telephone... Read more

Was this review helpful? 1 0

Furniture was purchased in 7/2013. The couch and chair (two different types of upholstery) were both delivered with issues. The couch had a jagged edge hanging from the side and frayed edging. The chair also had a frayed edge on one corner and the skirt material was crooked all around the bottom edge. It took 3 weeks to get both pieces back to CraftMaster and repaired. Customer Service was... Read more

Was this review helpful? 3 2

Bought my sectional couch on 10/13 by 8/14 I had the back cushions coming undone. Called on 9/8/14 spoke with customer service and was told they would get back to me as the store I purchased from had closed due to the owner passing away. Well after numerous phone calls and being told someone was going to call to come look at it and fix it here it is 1/7/15 and still not fixed. Spoke with them... Read more

Was this review helpful? 4 1

I recently purchased two Craftmaster chairs from Sofas and Such in Paris, Texas, for a little over $2000.00. When I called the store to talk to someone about how uncomfortable the chairs are, I got a very polite, "well, we're sorry about that." I have contacted Craftmaster directly, but as of yet, haven't heard from them. I'd like to warn people, don't spend your hard-earned money on... Read more

Was this review helpful? 2 1

In less than one year, my upholstery on my chair pilled terribly (I live alone). The stain guard I purchased (slap me on the head) did not protect my furniture from light stains. I couldn't go back to where I bought it because the store closed. There isn't anyplace on the Craftmaster website to get answers or to complain. After 13 months, I look at my furniture and am embarrassed my the... Read more

Was this review helpful? 2 0

i purchased a craftmaster swivel rocker with custom fabric and the chair that was delivered was indicative of why we have lost a lot of manufacturing jobs in America. It was the shoddiest piece of work I've ever seen. Seams crooked on arms, inconsistent padding on arms, legs, back, stains, etc. To their credit the store (after i talked with the manager and told her what their customer service... Read more

Was this review helpful? 6 6

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