• The fabric and style1 votes
  • The lack of comfort1 votes
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I recently purchased two Craftmaster chairs from Sofas and Such in Paris, Texas, for a little over $2000.00. When I called the store to talk to someone about how uncomfortable the chairs are, I got a very polite, "well, we're sorry about that." I have contacted Craftmaster directly, but as of yet, haven't heard from them. I'd like to warn people, don't spend your hard-earned money on... Read more

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In less than one year, my upholstery on my chair pilled terribly (I live alone). The stain guard I purchased (slap me on the head) did not protect my furniture from light stains. I couldn't go back to where I bought it because the store closed. There isn't anyplace on the Craftmaster website to get answers or to complain. After 13 months, I look at my furniture and am embarrassed my the... Read more

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i purchased a craftmaster swivel rocker with custom fabric and the chair that was delivered was indicative of why we have lost a lot of manufacturing jobs in America. It was the shoddiest piece of work I've ever seen. Seams crooked on arms, inconsistent padding on arms, legs, back, stains, etc. To their credit the store (after i talked with the manager and told her what their customer service... Read more

Was this review helpful? 4 5

  • Jan 14, 2012
  • Furniture and Decor
  • Phoenix, Arizona
  • 469

I purchased a sofa 9/4/9. By 9/4/10 my sofa was very uncomfortable, deflated. I am a older person with no children, I do not pouch or jump on furniture. I took care if it by flipping the cushions weekly. I am VERY DISSAPOINTED THIS IS NOT A QUALITY PIECE OF FURNITURE. I had purchased at a fine furniture establishment. After this happened to me I pulled up web sites and I am not the only... Read more

Was this review helpful? 2 5

We purchased a Craftmaster sofa the end of June 2010 -After just a few months the cushions were totally deflated, even though we took care to frequently flip and rotate them around for uniform wear. The arms and frame were also sagging and the fabric on the frame was ripping. The sofa was finally (supposedly)shipped back to their factory in March 2011 for these repairs after the retailer FINALLY... Read more

Was this review helpful? 8 45

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