• fabric1 votes
  • Quality of fabric1 votes
  • Customer service1 votes
  • lack of comfort1 votes
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  • 1 day ago
  • Furniture and Decor
  • Waycross, Georgia
  • Couch
  • 8

Furniture was purchased in 7/2013. The couch and chair (two different types of upholstery) were both delivered with issues. The couch had a jagged edge hanging from the side and frayed edging. The chair also had a frayed edge on one corner and the skirt material was crooked all around the bottom edge. It took 3 weeks to get both pieces back to CraftMaster and repaired. Customer Service was... Read more

Was this review helpful? 0 0

Bought my sectional couch on 10/13 by 8/14 I had the back cushions coming undone. Called on 9/8/14 spoke with customer service and was told they would get back to me as the store I purchased from had closed due to the owner passing away. Well after numerous phone calls and being told someone was going to call to come look at it and fix it here it is 1/7/15 and still not fixed. Spoke with them... Read more

Was this review helpful? 1 0

I recently purchased two Craftmaster chairs from Sofas and Such in Paris, Texas, for a little over $2000.00. When I called the store to talk to someone about how uncomfortable the chairs are, I got a very polite, "well, we're sorry about that." I have contacted Craftmaster directly, but as of yet, haven't heard from them. I'd like to warn people, don't spend your hard-earned money on... Read more

Was this review helpful? 1 1

In less than one year, my upholstery on my chair pilled terribly (I live alone). The stain guard I purchased (slap me on the head) did not protect my furniture from light stains. I couldn't go back to where I bought it because the store closed. There isn't anyplace on the Craftmaster website to get answers or to complain. After 13 months, I look at my furniture and am embarrassed my the... Read more

Was this review helpful? 1 0

i purchased a craftmaster swivel rocker with custom fabric and the chair that was delivered was indicative of why we have lost a lot of manufacturing jobs in America. It was the shoddiest piece of work I've ever seen. Seams crooked on arms, inconsistent padding on arms, legs, back, stains, etc. To their credit the store (after i talked with the manager and told her what their customer service... Read more

Was this review helpful? 5 6

  • Jan 14, 2012
  • Furniture and Decor
  • Phoenix, Arizona
  • 533

I purchased a sofa 9/4/9. By 9/4/10 my sofa was very uncomfortable, deflated. I am a older person with no children, I do not pouch or jump on furniture. I took care if it by flipping the cushions weekly. I am VERY DISSAPOINTED THIS IS NOT A QUALITY PIECE OF FURNITURE. I had purchased at a fine furniture establishment. After this happened to me I pulled up web sites and I am not the only... Read more

Was this review helpful? 2 5

We purchased a Craftmaster sofa the end of June 2010 -After just a few months the cushions were totally deflated, even though we took care to frequently flip and rotate them around for uniform wear. The arms and frame were also sagging and the fabric on the frame was ripping. The sofa was finally (supposedly)shipped back to their factory in March 2011 for these repairs after the retailer FINALLY... Read more

Was this review helpful? 9 45

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