Craftmaster Furniture
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Craftmaster Furniture Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Craftmaster Furniture has 1.6 star rating based on 43 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Price, Quality, Fabric.
Cons: Customer service, Upholstery, Quality.Recent recommendations regarding this business are as follows: "Do not buy Craft Master furniture", "Purchase upholstered furniture somewhere other than a craftmaster dealer.", "Buyer beware", "Check reviews before purchasing", "Don't purchase unless you have a guaranteed delivery date".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Craftmaster Furniture has 1.6 star rating based on 43 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Price, Quality, Fabric.
Cons: Customer service, Upholstery, Quality.Recent recommendations regarding this business are as follows: "Do not buy Craft Master furniture", "Purchase upholstered furniture somewhere other than a craftmaster dealer.", "Buyer beware", "Check reviews before purchasing", "Don't purchase unless you have a guaranteed delivery date".
Most users want Craftmaster Furniture to offer a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Craftmaster Furniture Reviews
"Great Sectional--15 years old"
I have been shopping for a new sectional this month. The Craftmaster sectional I am replacing is still in great shape--cushions are still comfortable, fabric...
"Not honoring warranty."
I purchased a large chair and ottoman. Purposely picked a fabric with high durability. It's horrible. Started complaining within two months of purchase. It is...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Washington Township, Michigan
Not honoring warranty.
- Horrible craftsman ship
- Bad customer service
Preferred solution: Full refund
User's recommendation: Do not buy Craft Master furniture
White Plains, New York
Not happy with the purchase of the craftmaster sofa I received in October 2022
User's recommendation: Purchase upholstered furniture somewhere other than a craftmaster dealer.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saratoga Springs, New York
Inquiry
User's recommendation: Buyer beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
Zipper is broken
Lincoln, Nebraska
Bad Quality Fabric
We've had our sectional for about 2 years. It is only my husband and I who use it.
The fabric looks dirty and is balling ALL OVER!! It looks like its 10 years old. I spent over $2500 at Scheils for what I thought was a quality product. They no longer carry that brand and now I know why!!
After looking at the reviews I'm not going to try to contact the company. They clearly have terrible customer service.
I have a couch in the basement that I bought at Home Depot for $500, went through two teenagers and their friends and is over 10 years old and still looks GREAT!! DO NOT BUY FROM THIS COMPANY!!
User's recommendation: Check reviews before purchasing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Conway, South Carolina
Cheap materials with an expensive price
- Low quality foam in cushions
- Ages poorly
- Cheap upholstery
Farmingdale, New York
Don’t buy from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Sleeper Sofa Very Uncormfortable
The factory rep said what I already knew, the cushions are bad after sitting on them for less than a year. They are so broken down I can't even sit on them and be comfortable..
He said they must have used old cushions that had been in storage for a long time. They are...
To their credit they are sending a factory rep to look at the sofa.
The bed frame makes it impossible for the cushions to fit properly, so you slide to the middle. If you look at the attached photo you can see how that cushion is slanted from the arm down towards the middle cushion. That is because the bed frame underneath is warped and sticks up to far on that side next to that arm, it is not low enough or even across, under that cushion.
It will not give on that end when you sit down, you can even feel it on your butt, that is why I have never sat there and sit on the middle one which is now breaking down. Very bad quality!
- Big selection
- Bad quality
Preferred solution: Full refund
User's recommendation: Do Not Buy Craftmaster Sleeper Sofa
The factory rep called the morning of the appt and said he needed to go take a Covid test and wanted to move the appointment out two weeks. Ok whatever.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Society Hill, South Carolina
Ordered furniture 8 months ago
- Delivery promises not met
Preferred solution: Deliver product or service ordered
User's recommendation: Don't purchase unless you have a guaranteed delivery date
I ordered a sectional in February 2021 was told 13 to 16 weeks. It's now October and the retailer calls every month to say "looks like next month"
Replying to
Woodbury, New York
Disappointed with quality and customer service
Why didnt I read reviews before purchasing my Crapmaster sectional. I had the same experience as mentioned in many of these reviews.
Sloppy wrinkled seat cushions, pilling of fabric on seating areas and even where seat cushions butt up against each other. Craftmaster wont stand behind their furniture. They direct you to the retailer who sold you the furniture. Then the retailer consults with their local Crapmaster sales reps who said, and I quote they all look this way.
Take a look at sectionals from other manufacturers, welting is meant to have some give, and cushion fill is a moving target, not a solid square or rectangle. The retailer conveys the message back to consumer as a done deal, no further discussion. Try to contact Crapmaster directly and they dont want to deal with you and refer you back to the retailer. So basically they are sending you around in circles.
Sent emails and letters to CEO..Crickets.
Spoke with National Sales Manger who said he would speak to local sales rep but have not heard back and do not expect to.
Very unhelpful and short customer service the fabric is out of warranty. Thank you. Have a blessed day. Well if someone had listened to me in the beginning and taken COVID into account my warranty was valid when I first brought these issues to their attention.
From reading other reviews the pilling problem is an issue with their product.
Most likely due to inferior quality of material. My advise is to stay away
User's recommendation: Don’t waste your money
The quality is horrible for the price. The sofa and loveseat we purchased are the wrong dimensions!
Its short by 2 inches.
Fabric feels like burlap, while the sample was deceivingly softer. Bob's furniture is better quality at lower price.
Problem with an order
- Price
Preferred solution: Deliver product or service ordered
Defective four piece sectional. Horrendous service.
Store will do one repair only. To rip apart the frames and replace the padding.I wrote to the CEO of the company.
When I received the resolution, I drafted a followup note but he had blocked me. This tells you all you need to know about the company. No values.
No consumer focus. All about the money.
- Customer service and quality of the furniture
Preferred solution: Full refund
User's recommendation: Buy Century or Sherrill. You don't get what you pay for.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Problem with new furniture order
- Sliw
Preferred solution: Deliver product or service ordered
User's recommendation: Choose a different brand.
Louisville, Kentucky
Poor communication. 7+ months, no furniture
User's recommendation: Do not order until they get backlog fixed. Don’t expect any communication.
I have had the same experience but cannot find a phone number to their customer service department. I contacted them through their website 2 months ago and never received a response.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sharpes, North Carolina
Poor service
Preferred solution: Price reduction
User's recommendation: Never
I am a retailer and this is going on everywhere and there are many factors involved. Covid, raw goods shortage, shipping, fabric delays, and foam shortage.
Most factories who produced upholstery were only able to work 2 days a week due to the foam shortage which is still continuing. I have 10 manufactures I work with and it is the same story with all of them.
Resolved: Waited 5 months!
I rcvd my deposit back from the store.
- One company is working with me re sofa bought in greenville
- Pathetic customer service
- Customer service
Preferred solution: I cxld my order
User's recommendation: Do NOT order anything from Craftsman
I'm having a similar experience with Craftmaster . I ordered September 18, 2020 PAID in FULL.
I can't get an estimate on expected delivery from Craftmaster or my local retailer.
Only a nasty letter advising me I can't cancel the order. Craftmaster states they can't legally tell me when the order was placed or when I can expect delivery.
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Waiting over a year for us. And still waiting