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We purchased this furniture a little over 2 years ago. A small 3 pc sectional and chair...cost over $3,000. Our reasoning was we would buy made in USA, get great quality and probably not have to buy new furniture for a long time. Within 3 months we had major pilling on...
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Anonymous
Smitty

Forget all about a full refund.You've used the set for two years.That's a lot of money for furniture ; especially the shoddy kind.Did you not inspect the piece prior to purcha...

1.8
#1101576
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I purchased a leather sofa and chair$4000.00 When I received my sofa, it had a cut all the way across the arm down through the leather. The store I bought it from contacted craftmaster but they refused to do anything about it. I have owned a furniture store so I knew...
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Anonymous
Mrs. Reed

I also question this whole fiasco. I have sold Craftmaster for well over 10 years and ALWAYS get resolution. First of all, in 10 years we have had next to nothing for issues...

Anonymous
Harley558

I find this review very subjective. First, without even being in the business, who in their right mind would ever accept the furniture if it was already damaged upon delivery...

#1056186
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Bought a craftmaster couch 3 years ago from Zimmerman furniture in Lindenhurst NY. From the very beginning the material was defective____it was unsitely ---puckered on the seat cushions as well as the cushions on the back. ZIMMERMANS sent an upholsterer to our home who...
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Product
#970861
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Sofa Review

Craftmaster Furniture
#815223
Just bought new sofa .chair and ottoman.2800 dollars from burk furniture in lexington ky. When delevered sofa damaged legs on chair scratched and holes in wood after 2 weeks got 2nd sofa .cushions fabric coming apart at seems,and arms lose and makes noise when you lay your arm on it ".junk"
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Matching Chair Review

Craftmaster Furniture
#618972
1.6
Details
bought two matching chairs and sofa. guts in one chair missing. rose brothers furniture said chairs made in china and company would fix.....have been without chair now for 11 weeks....lies and excuses ongoing....manufacturing is done in china.
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Customer service
Product or Service Quality
Reliability
Style and Design
Warranty
Purchased a Craftmaster sofa & loveseat from a local business. We chose the specific style of couch because it was the same model that was sitting on the sale floor and was extremely comfortable. It was not cheap, but one wild think that you get what you pay for. The...
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1.2
#953701
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The seat cores do not hold up and flatten within a year. I have had to replace them each year and after the 5th year, Craftmaster will not honor their 5 year warranty. Even though the seat cores were replaced last year, and have gone flat, the 5 year warranty does...
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Anonymous
Anonymous

My husband and I purchased an oversized sofa, chair, and ottoman. The set was expensive and we thought it would last for years. However, the first year we already had to repla...

1.0
Product
I didn't like
  • Quality of fabric
  • Seat cores and fabric
#853516
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the very worst love seat as far as quality goes. the price was very high and I thought the quality would be better than average, instead it is way below average. The cushions do not fit properly (stick out one inch) when sat upon the cushions wrinkle and this love...
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New London, Wisconsin
#848333
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After a year and a half seam is coming apart and a spring has popped up already. It's location is not anywhere that you sit on and it is not that old. I did not purchase extended warranty so they will not come and fix it without charge. I purchased through WG&R in...
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#819897
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Ordered in March 2015...delivered Sept.2015...fabric on back order, store said in production. Received crooked frame on cuddler ( 1 leg does not touch floor); crooked seams on cases,arms and back of sofa; springs and arm squeaks...measures 37" in depth not 38" which...
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1.0
I didn't like
  • Sofa quality
#797522
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I purchased this beautiful set only 2 years when the color started fading in places where we sat and places where we didn't use at all. Never knew this may happen since we owned a lay-Z-boy that never did this and we owned it 10 years. After contacting the store...
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Anonymous
Helene

You have the right to call the Consumer agency of your State and address these problems to the State Attorneys' office. Or contact the State Attorney's office from North Caro...

Anonymous
Hutto

Anonymous

1.0
Westlake, Louisiana
I didn't like
  • Customer service and leather color quality
  • Customer service
#777917
Reply to reviews
I bought a sofa a little over 2 years ago. I have had the cushions changed at least twice, a whole cushion w/core replace once, the back cushions refilled and the sofa stil looks like it's something I picked up off a curb somewhere. The fabric has pilled so badly, I...
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1.0
I liked
  • Style
I didn't like
  • Style of the so
  • Sofa quality
  • Upholstery
#777329
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