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1.3 Based on 11 reviews
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  • Customers like
    • Quality 2
    • Fabric 2
    • Style 1
  • Customers don't like
    • Sofa quality 4
    • Customer service 3
    • Upholstery 2
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The seat cores do not hold up and flatten within a year. I have had to replace them each year and after the 5th year, Craftmaster will not honor their 5 year warranty. Even though the seat cores were replaced last year, and have gone flat, the 5 year warranty does not cover it. The skirt on my sofa, loveseat and chair drags the floor, the measurement was incorrect. The seam came apart on the back of the sofa. The material has pilled and... Read more

Was this review helpful? 10 2

the very worst love seat as far as quality goes. the price was very high and I thought the quality would be better than average, instead it is way below average. The cushions do not fit properly (stick out one inch) when sat upon the cushions wrinkle and this love seat has only been sat upon 10 to 12 times. I certainly wish I had read these reviews first. I never would have spent the money, I would have been so much better off buying lesser... Read more

Was this review helpful? 2 1

After a year and a half seam is coming apart and a spring has popped up already. It's location is not anywhere that you sit on and it is not that old. I did not purchase extended warranty so they will not come and fix it without charge. I purchased through WG&R in Sheboygan. I will never purchase this brand again. LazyBoy fixes there furniture without the purchase of extended warranty. I guess they feel there products are worth it. I'm... Read more

Was this review helpful? 2 1

Just bought new sofa .chair and ottoman.2800 dollars from burk furniture in lexington ky. When delevered sofa damaged legs on chair scratched and holes in wood after 2 weeks got 2nd sofa .cushions fabric coming apart at seems,and arms lose and makes noise when you lay your arm on it ".junk"

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Ordered in March 2015...delivered Sept.2015...fabric on back order, store said in production. Received crooked frame on cuddler ( 1 leg does not touch floor); crooked seams on cases,arms and back of sofa; springs and arm squeaks...measures 37" in depth not 38" which means seat cushions are short, pillow fill and cushions very soft..ordered firmest available. Funny how perfect the model in the store is! Service was out to luck on short... Read more

Was this review helpful? 1 1

I purchased this beautiful set only 2 years when the color started fading in places where we sat and places where we didn't use at all. Never knew this may happen since we owned a lay-Z-boy that never did this and we owned it 10 years. After contacting the store where we purchased it to see what to do, they contacted the company who refused to do anything since it did't happen within a year from purchase. Not even a recommendation or... Read more

Was this review helpful? 1 0

I bought a sofa a little over 2 years ago. I have had the cushions changed at least twice, a whole cushion w/core replace once, the back cushions refilled and the sofa stil looks like it's something I picked up off a curb somewhere. The fabric has pilled so badly, I have to use a throw to cover it. I am a 66 year old woman with a 10 pound dog. The sofa cost over $2000 and all I want to do now is toss it and replace it with something that will... Read more

Was this review helpful? 1 1

I bought a Craftmaster Sofa, The pleated skirts were wrinkled severely. It looks like where the backing was glued to the fabric that did this. It was on all the front , side and back skirts. I just got it, Brand NEW. Now they will not replace it. They are making the Dealer come back and pick it up to have it sent back to the factory for repairs, Which will take about 3 wks. So, I am sofaless. Plus, the Dealer will have to delivery it back to me,... Read more

Was this review helpful? 0 0

I have been shopping for a new sectional this month. The Craftmaster sectional I am replacing is still in great shape--cushions are still comfortable, fabric has worn well, frame is still solid. I hesitate to shop other brands because of the great luck I have had with this particular piece. I would consider a new Craftmaster sectional except I have not been able to find a local store that has samples on their floor; they are all willing to... Read more

Was this review helpful? 1 0

i just recently received my craftmaster Sofa and love seat and chair. Love the chair. The stitching on the back of the sofa attaching to the cushions is so misaligned and puckered. I have just begun the process. I was told the pucker could be repaired. I do not want a new sofa with a repair. I was told the other defects were within industry standards. My first experience with Craftmaster has not been a good one. At this point I would suggest... Read more

Was this review helpful? 3 3
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