3.2K views 0 comments
Not resolved

Purchased a Craftmaster sofa & loveseat from a local business. We chose the specific style of couch because it was the same model that was sitting on the sale floor and was extremely comfortable. It was not cheap, but one wild think that you get what you pay for.

The owner was extremely pushy and claimed that Craftmaster is such a wonderful company. However, she just wanted our money.

We received the furniture in a timely manner. In less than a year, the cushions were completely flat, COMPLETELY! Also, the springs were coming through the sofa and put holes in the cushions, which made it incredibly uncomfortable.

We contacted the store. The owner acted like she'd never heard of this happening. She contacted the company and it was under warranty. They did have to pick up the sofa because the springs wee broken and the fabric was torn.

3-4 weeks later, we got our sofa back. Also, we received replacement cushions for the loveseat. The holes in the fabric were simply stitched together and were very obvious. Very disappointed. But the cushions were replaced, as well as the springs.

A few weeks later, all of the problems returned. Springs are coming through sofa, cushions are flat, and now the fabric is becoming extremely thin, almost transparent, in places.

Very VERY disappointed! Way overpriced for such junk. I should've font to Value City...would've been a lot cheaper and would've lasted longer.

Do not buy anything from Craftmaster. It's junk!!!!

Review about: Craftmaster Sofa.

Review #953701 is a subjective opinion of a user.

Diversity of Products or Services
Advertised vs Delivered
Price Affordability
Exchange, Refund and Cancellation Policy
Product or Service Quality
Customer service
Value for money
Delivery Service
Style and Design
PRODUCT OR SERVICE Craftmaster Furniture Sofa
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

Had an Experience with Craftmaster Furniture?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be the first to start a discussion

You May Also Like

Mypillow - Cheaper at Walmart Mypillow "My pillow.com claims if you buy one you get one free. That's a bunch of BS !!! You can get the same my pillow at Wal mart..." Read more Mypillow - MY EXPERIENCE WAS HORRIBLE ..... Mypillow "This is how my pillow looked after just six months......I washed it after 3 weeks and the case never came clean....The fillings started to unravel inside....I felt it getting smaller..." Read more Ashley Furniture - Bought durablend leather couch and loveseat peeling and cracking. Ashley Furniture "Purchased a durablend leather couch and loveseat from Ashley 2 years ago it started cracking and peeling everywhere. Called the MFS protection plan said not covered normal wear and tear...." Read more Mypillow - Makes You Pay When Their Product Fails Mypillow "The "10 year warranty" is a load of BS. After a month, the seam in my pillow opened up and the fill started to spill out. I called the company..." Read more Color By Pascale - Delivery NOT delivered! Color By Pascale "I placed an order for 3 lipsticks. Just got an email telling me the order was delivered. I looked everywhere on my property where the package could've been left, and..." Read more Walmart - False Advertising Walmart "I purchased a pool on Walmarts website and when I was checking out it told me that I would receive my pool by the 22nd of June. I was given..." Read more Garden Winds - Horrible Customer Service Garden Winds "Garden Winds customer service is the absolute WORST! After sending two email and getting no response, "I" had to call to get any kind of answers concerning their defective products..." Read more Color By Pascale - SCAM Color By Pascale "I ordered $60 worth of products. I received tracking info. Seemed fine until it delivered my package to South Carolina. I live in New York City. Zero response from the..." Read more