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I bought a Sofa last year and it has three cushions and only two match. The middle cushion is no where near the size it should be. I have bought a lot of furniture in my days but I never have experienced such poor quality ever. The middle cushion on this particular...
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2.0
Hiddenite, North Carolina
I didn't like
  • Quality of their furniture
#1179655
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Pitched items and cushions were defective after 18 months. They have a 5-year warranty. Had replacement cushion inserts sent. They sent the wrong cushion for the loveseat. Now the claim they do not make them anymore. So I am stuck with a loveseat with only one cushion...
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1.5
#1142810
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Craftmaster Furniture - Craftmaster is cheap overpriced junk!

Craftmaster Furniture - Craftmaster is cheap overpriced junk!
Craftmaster Furniture - Craftmaster is cheap overpriced junk!
Craftmaster Furniture - Craftmaster is cheap overpriced junk!
Craftmaster Furniture - Craftmaster is cheap overpriced junk!
Craftmaster Furniture - Craftmaster is cheap overpriced junk!
Craftmaster Furniture - Craftmaster is cheap overpriced junk!
Frame with 7 year warranty broke after 2 years.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Hiddenite, North Carolina
#1128880
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Craftmaster Furniture - Covers for furniture

I purchased my furniture and very happy with it. It has come to a point where I need to replace the cover with new. Do you have them
#1126928
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Craftmaster Furniture - Horrible quality

Bought a Craftmaster couch 10 years ago and loved it. When it was time for a new couch we knew we wanted another Craft-master. We bought one and within a month the cushions started compacting down. They are flat and out of shape. I'm so disappointed. We don't have a lot of money. I carefully saved up for my Craftmaster. All my excitement has turned to disappointment. Avoid this brand.
1.3
Details
Price Affordability
Reliability
Value for money
#1125866
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Craftmaster Furniture - Buyer BEWARE!!
Purchased a leather sofa and reclining chair from locally owned furniture store - total spend $2400.00. The leather furniture was Craftmasters "Encore" line. The salesman told us this was Craftmasters 'high end' line. Biggest selling point was that it is made in the...
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Anonymous
Greg

Wow, getting ready to spend almost $4,000.00 on craftmaster and after reading these reviews I think I'm going to hold off and look at other options. I have no tolerance for l...

1.0
I didn't like
  • Customer service and leather color quality
  • Quality
#1122867
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We purchased this furniture a little over 2 years ago. A small 3 pc sectional and chair...cost over $3,000. Our reasoning was we would buy made in USA, get great quality and probably not have to buy new furniture for a long time. Within 3 months we had major pilling on...
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Anonymous
Smitty

Forget all about a full refund.You've used the set for two years.That's a lot of money for furniture ; especially the shoddy kind.Did you not inspect the piece prior to purcha...

1.8
#1101576
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I purchased a leather sofa and chair$4000.00 When I received my sofa, it had a cut all the way across the arm down through the leather. The store I bought it from contacted craftmaster but they refused to do anything about it. I have owned a furniture store so I knew...
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Anonymous
Anonymous

Just a note to the comments. No, the store is NOT friends of mine., apparently, Ms Reed, you work for craft master, and praise you for getting excellent results. I guess you’r...

Anonymous
Mrs. Reed

I also question this whole fiasco. I have sold Craftmaster for well over 10 years and ALWAYS get resolution. First of all, in 10 years we have had next to nothing for issues...

#1056186
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Bought a craftmaster couch 3 years ago from Zimmerman furniture in Lindenhurst NY. From the very beginning the material was defective____it was unsitely ---puckered on the seat cushions as well as the cushions on the back. ZIMMERMANS sent an upholsterer to our home who...
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Product
#970861
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Contact Craftmaster Furniture

Mailing Address:
Craftmaster Furniture Corporation
221 Craftmaster Road
Hiddenite, NC 28636-9309
Phone:
(828) 632-9786
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Purchased a Craftmaster sofa & loveseat from a local business. We chose the specific style of couch because it was the same model that was sitting on the sale floor and was extremely comfortable. It was not cheap, but one wild think that you get what you pay for. The...
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1.2
#953701
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