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Craftmaster Furniture - Buyer BEWARE!!
Purchased a leather sofa and reclining chair from locally owned furniture store - total spend $2400.00. The leather furniture was Craftmasters "Encore" line. The salesman told us this was Craftmasters 'high end' line. Biggest selling point was that it is made in the...
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Anonymous
J Dawg

I was looking at the Cindy Crawford Novos line...bad reviews. *** customer service, *** quality - they are shot out of luck!

Anonymous
Anonymous

Fraud

1.0
I didn't like
  • Quality
  • Customer service and leather color quality
#1122867
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Craftmaster Furniture - Poor Quality High Price
Craftmaster Furniture - Poor Quality High Price
Craftmaster Furniture - Poor Quality High Price
Craftmaster Furniture - Poor Quality High Price
Craftmaster Furniture - Poor Quality High Price
Craftmaster Furniture - Poor Quality High Price
Craftmaster Furniture - Poor Quality High Price
Craftmaster Furniture - Poor Quality High Price
Craftmaster Furniture - Poor Quality High Price
I bought a sofa, chair and ottoman in March of 2016. I told the sales person that I have large teenage boys and dogs. Didn’t receive everything till in April as they had to order ottoman. The cushions and the fabric are extremely bad quality. This furniture looks like...
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I didn't like
  • Quality
  • Upholstery
  • Quality of their furniture
#1253907
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We purchased this furniture a little over 2 years ago. A small 3 pc sectional and chair...cost over $3,000. Our reasoning was we would buy made in USA, get great quality and probably not have to buy new furniture for a long time. Within 3 months we had major pilling on...
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Anonymous
Smitty

Forget all about a full refund.You've used the set for two years.That's a lot of money for furniture ; especially the shoddy kind.Did you not inspect the piece prior to purcha...

1.8
#1101576
Reply to reviews
Purchased a Craftmaster sofa & loveseat from a local business. We chose the specific style of couch because it was the same model that was sitting on the sale floor and was extremely comfortable. It was not cheap, but one wild think that you get what you pay for. The...
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1.2
#953701
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Craftmaster Furniture - Horrible warranty, horrible quality of fabric
Craftmaster Furniture - Horrible warranty, horrible quality of fabric
We have been trying for 3 years to get our Craftmaster furniture repaired. We purchased the warranty and the recommended cleaning products. We had a claim where we needed to have a spot cleaned and the warranty company sent someone to look. She used scissors to cut...
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1.5
#1221116
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We purchased a couch, love seat and a chair and a half in Aug 2017. I'm located roughly an hour from the factory. It took 8 weeks for delivery after being told 5 weeks. Once the set arrived we noticed the chair and a half had mis-matched legs, stains on the back and a...
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1.6
Hiddenite,North Carolina
#1196138
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Pitched items and cushions were defective after 18 months. They have a 5-year warranty. Had replacement cushion inserts sent. They sent the wrong cushion for the loveseat. Now the claim they do not make them anymore. So I am stuck with a loveseat with only one cushion...
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1.5
#1142810
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Craftmaster Furniture - Sorry quality no customer service

Craftmaster Furniture - Sorry quality no customer service
Craftmaster Furniture - Sorry quality no customer service
Seller Big Sandy or Craftmaster will make this right.Craft master a used us of manipulation photos
1.5
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Product or Service Quality
Style and Design
Warranty
#1314766
Reply to reviews
I purchased a leather sofa and chair$4000.00 When I received my sofa, it had a cut all the way across the arm down through the leather. The store I bought it from contacted craftmaster but they refused to do anything about it. I have owned a furniture store so I knew...
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Anonymous
Anonymous

Just a note to the comments. No, the store is NOT friends of mine., apparently, Ms Reed, you work for craft master, and praise you for getting excellent results. I guess you’r...

Anonymous
Mrs. Reed

I also question this whole fiasco. I have sold Craftmaster for well over 10 years and ALWAYS get resolution. First of all, in 10 years we have had next to nothing for issues...

#1056186
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Contact Craftmaster Furniture

Mailing Address:
Craftmaster Furniture Inc.
221 Craftmaster Road
Hiddenite, North Carolina 28636-9309
United States
Phone:
(828) 485-2610
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Craftmaster Furniture Products and Services

The seat cores do not hold up and flatten within a year. I have had to replace them each year and after the 5th year, Craftmaster will not honor their 5 year warranty. Even though the seat cores were replaced last year, and have gone flat, the 5 year warranty does...
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Anonymous
Anonymous

My husband and I purchased an oversized sofa, chair, and ottoman. The set was expensive and we thought it would last for years. However, the first year we already had to repla...

1.0
Product
I didn't like
  • Seat cores and fabric
  • Quality of fabric
#853516
Reply to reviews