Sautee Nacoochee, Georgia
Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money

Purchased a custom made sofa, chair and ottoman at great expense from Craftmaster Furniture located in Taylorsville, North Carolina.

While the fabric was excellent, you could see the staples that attached it to the oak wood around the sofa. The springs in the sofa were broken down in 3 years.

I sat down and wrote to the company. I never received any response. Nada. Nothing. Not even a telephone call.

I found it hard to believe that a national furniture company would not respond to a customer complaint. Especially since the pieces was custom designed and extremely expensive.

It was my first and last purchase from Craftmaster. They make garbage. Any other brand would be an improvement.

Reviewer is in unhappy mood. This person stated that there is a room for improvement of sofa quality. Please immediately contact the author of this review to discuss bad quality of custom sofa and associated monetary loss in the amount of $1000. Craftmaster Furniture needs to offer any options to resolve the issue according to poster's claims.

Other people also mentioned custom sofa in their reviews. You may find this information helpful for further shopping at Craftmaster Furniture.

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